Support Services
To improve customer service levels and have a greater number of interactions with the customer, the company provides round-the-clock support services, which may include queries related to the client's product or service, order status, account and service status, etc. Based on its inherent capability of software engineering, the company provides industry specific support and knowledge management services to increase productivity at the customer's end.
Email Support Services
Email is increasingly becoming the preferred, reliable way to communicate with customers. However according to recent studies, more than 45% of web-enabled businesses still fail to respond to customer email queries within 24 hours, due to poor infrastructure, lack of expertise, or mishandling. Our refined infrastructure, experienced/talented people, and distinct processes ensure unsurpassed email management services to leading enterprises.
Feel free to email us directly at:
- "Customer Service" <service@smullindesign.com>
- "Technical Support" <support@smullindesign.com>
Web-based Chat Services
This is a web-based customer interaction service where Smullin Design represents its clients by dealing with customers in real-time, web-based customer support. All inquiries are transferred automatically from the client's website to Smullin Design where they are managed by professional Web Chat Specialists. This service is available during regular business hours.
Feel free to contact us directly on any of the following instant messenger networks:
- AOL/AIM: smullindesign
- Google Talk/Jabber: smullindesign@gmail.com
- ICQ: 484445912
- IRC: #smullindesign on irc.freenode.com
- Skype: smullindesign
- Yahoo: smullindesign
- Windows Live: smullindesign@live.com